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Refund and Cancellation Policy

​Session Cancellations and Refunds

As a coach, I value your time and commitment to personal growth. Because each appointment is reserved specifically for you, I kindly ask for at least 24 hours’ notice if you need to cancel or reschedule a session.

  • Cancellations made 24 hours or more in advance will not incur a fee.

  • Cancellations made with less than 24 hours’ notice, or missed appointments (no-shows), will be charged the full session fee.

  • Rescheduling within the 24-hour window may be possible based on availability but is not guaranteed.

This policy ensures that time reserved for you can be offered to another client who may be waiting for an appointment.

Workshops, Trainings, and Retreats

For events such as workshops, trainings, retreats, or corporate engagements, separate refund and cancellation terms may apply depending on the event or contract. These will be clearly stated in your registration or service agreement.

  • Deposits are typically non-refundable but may be transferred to a future event at the facilitator’s discretion.

  • Full refunds are not provided for no-shows or last-minute cancellations unless otherwise stated in writing.

Refunds for Coaching Packages or Prepaid Sessions

If you have purchased a package of sessions in advance and wish to discontinue, refunds for unused sessions will be reviewed on a case-by-case basis. Any sessions used will be charged at the standard session rate, and administrative fees may apply.

Corporate and Group Contracts

Corporate coaching, consulting, and workshop contracts are subject to separate terms of engagement and refund provisions, outlined within the signed service agreement between Josh Magro, LMHC, and the client organization.

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Legal Disclaimer

The explanations and information provided on this page are for general informational purposes only and do not constitute legal advice. You should not rely on this policy as a substitute for consulting with an attorney regarding your specific rights, obligations, or local legal requirements.

If you have questions regarding this policy, please contact:
📧 Josh@JoshMagro.com
📞 407-342-5227

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